An AI customer assistant on WhatsApp, Telegram and the web.

Front-line staff were buried under repeat queries — product questions, premium basics, claim steps — leaving no time for the complex cases that actually needed human judgement.

We deployed an AI assistant integrated with the provider's product and policy data, with a strict tool-use scope: it answers what it can prove, captures the enquirer's details as a lead, and escalates anything outside its mandate to a human queue.

Routine questions get answered in seconds at any hour on the channels customers already use. The human team works the queue that matters. The assistant has run in production since launch.

We keep client names confidential by design. The sector, system and outcomes above are real, and a reference conversation can be arranged for serious buyers.